Mitel's Conferencing and Collaboration portfolio includes a wide range of solutions to help your business become more efficient, more productive and ultimately more profitable.
The portfolio includes the Mitel Live Business Gateway that in conjunction with the Mitel 3300 ICP provides telephony integration to Microsoft Office Live Communications Server 2005, a range of Video and Audio Conferencing solutions and the award winning Mitel Your Assistant desktop application. These solutions deliver real business benefits that are intuitive and easy to use.
Quick Conference provides a simple, flexible and scalable audio conferencing solution for small or medium-sized businesses.
Quick Conference is the perfect solution for connecting people together quickly to solve a business problem, manage a sales team or organise a project meeting.
With Quick Conference there is no need to book a conference call. Just take advantage of the flexibility of simple "ad hoc" conferencing. Users can set up conference calls "on the fly" from any location at any time, without operator assistance. Simply dial into the conference bridge from any location to join or initiate a conference call. Users initiating a conference call can even select their own conference ID (bridge) for simplicity and ease of use.
Quick Conference's low cost and ease-of-use will encourage businesses to conduct more conferences and take advantage of increased collaboration opportunities among employees, customers and partners.
Mitel Quick Conference, Release 1.0, supports 32 audio channels that can be used in any combination, such as a single conference call with 32 participants, four conference calls, each with eight participants, etc.
If you currently outsource your requirements for conferencing and collaboration, Quick Conference solves the high cost barriers to bringing this functionality in-house. Either as a stand-alone conferencing unit or in conjunction with the Mitel Your Assistant solution, it provides a complete conferencing and collaboration solution.
Flexible ...
Conferences can be assembled in an instant, allowing you to conduct business with colleagues, suppliers and remote staff, regardless of where they are or what time of day or night it is.
Simple ...
It's as easy to access as dialling another extension. All you need is a telephone number and a conference ID. It's fully automated - no operators or advanced scheduling are necessary.
Scalable ...
The number of participants in a conference call can scale in line with your specific meeting requirements. The solution scales cost-effectively from eight to 32 ports.
Productive ...
The solution's ease of use and flexibility will lead to increased conferencing and collaboration opportunities with colleagues, customers and suppliers, leading to improved productivity within your business.
Effective ...
If you have regular face-to-face meetings, you can make these more effective by using audio conference calls between meetings to monitor progress.
Unprecedented Personal Control Over Business Communications
The Mitel Your Assistant desktop application is an advanced productivity tool that is redefining real-time communications within the enterprise.
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Simplified Call Management: offers intuitive visual point-and-click access to the advanced call-management features of the 3300 ICP. Imagine ad hoc conference calls managed by simply dragging and dropping the name of a participant into the conference at any time.
Data and Telephony Presence and Availability: save time contacting people by knowing if they are on the phone, away from their desk, available for secure instant chat or wanting to data collaborate.
Knowledge Management: enables a user to associate files, documents and e-mails to a contact in their corporate contacts list as well as their PIM contacts.
Caller Line ID-based Routing: users can set up automatic call handling policies based on rules applied to specific caller line IDs (i.e., forward selected calls to voice mail at certain times of the day).
ACD Window*: The Your Assistant ACD Module enables agents to control configured ACD system features from the ACD shutter on Your Assistant.
Multiline Appearance and Basic Multicall Support*: Your Assistant supports both multiline and single line types. With Your Assistant supporting Multiline Appearance and Basic Multicall, the user can take full advantage of their Softphone line configuration.
Support for Your Assistant via the Mitel Teleworker Solution: Teleworker Mode provides a secure solution for remote and home-based employees. The Teleworker solution allows you to securely connect to and access your corporate voice network through the Your Assistant Softphone from home or on the road without the need for a VPN connection.
Mitel Your Assistant Lite: Your Assistant Lite is a low cost version of Your Assistant, offering a subset of Your Assistant functionality, including PC-based call logging, screen pops for incoming calls, Microsoft Outlook integration and more. Mobile users have the option to upgrade to the Your Assistant Lite Softphone offering a very cost effective solution for today's mobile worker.
Your Assistant Lite is aimed at telephony users who need a simple but intuitive PC-based interface to enhance the functionality of their Mitel 5212, 5224 or 5235 IP Phone. |
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Some of the key features included in Your Assistant include:
Simplified Call Management: offers intuitive visual point-and-click access to the advanced call-management features of the 3300 ICP. Imagine ad hoc conference calls managed by simply dragging and dropping the name of a participant into the conference at any time.
Data and Telephony Presence and Availability: save time contacting people by knowing if they are on the phone, away from their desk, available for secure instant chat or wanting to data collaborate.
Knowledge Management: enables a user to associate files, documents and e-mails to a contact in their corporate contacts list as well as their PIM contacts.
Caller Line ID-based Routing: users can set up automatic call handling policies based on rules applied to specific caller line IDs (i.e., forward selected calls to voice mail at certain times of the day).
ACD Window*: The Your Assistant ACD Module enables agents to control configured ACD system features from the ACD shutter on Your Assistant.
Multiline Appearance and Basic Multicall Support*: Your Assistant supports both multiline and single line types. With Your Assistant supporting Multiline Appearance and Basic Multicall, the user can take full advantage of their Softphone line configuration.
Support for Your Assistant via the Mitel Teleworker Solution: Teleworker Mode provides a secure solution for remote and home-based employees. The Teleworker solution allows you to securely connect to and access your corporate voice network through the Your Assistant Softphone from home or on the road without the need for a VPN connection.
Mitel Your Assistant Lite: Your Assistant Lite is a low cost version of Your Assistant, offering a subset of Your Assistant functionality, including PC-based call logging, screen pops for incoming calls, Microsoft Outlook integration and more. Mobile users have the option to upgrade to the Your Assistant Lite Softphone offering a very cost effective solution for today's mobile worker.
Your Assistant Lite is aimed at telephony users who need a simple but intuitive PC-based interface to enhance the functionality of their Mitel 5212, 5224 or 5235 IP Phone.
Embedded PC Softphone
Mobile Workforce and teleworkers can enjoy the same intuitive communication management from a remote PC or laptop by using an embedded software-based IP telephone (Softphone) available with Mitel Your Assistant Softphone. Your Assistant Softphone is a feature-rich, fully functional softphone that provides full access to communications and collaboration from any location with a high-speed Internet connection.
Not only can remote users access such Your Assistant features as controlling a telephone or conference call via simple drag-and-drop commands, or having presence and availability capabilities to determine if someone is at their desk, on the phone or available for a secure chat using the Your Assistant desktop application, but they can do this remotely with the Your Assistant Softphone, appearing as though they are at their desk, anytime, anywhere.
The Mitel Teleworker solution allows you to securely connect to and access your corporate voice network through the Your Assistant Softphone from home or on the road without the need for a VPN connection. All Your Assistant functionality, including full presence, video and data collaboration facilities are available.
Real-time conferencing and collaboration.
Where you want it. When you want it.
The Mitel Your Assistant Video / Data Collaboration module with USB web cam video brings distributed and integrated enterprise collaboration and softphone voice capability to a whole new level. Now, with full presence, availability, video communication and data collaboration, real-time communications are available from the office, the home or the remote mobile location of choice, all in a secure environment and without the encumbrance of hosted, expensive, by-the-minute charges.
The Your Assistant Video / Data Collaboration module removes the complexity and cost of a hosted web conferencing solution and ties the Your Assistant voice connectivity with full web conferencing and collaboration capabilities. Now, anyone within your organisation that has a Your Assistant license can create on-the-fly collaboration and conferencing sessions with other colleagues within the organisation or with anyone in the public wherever they might be. Enjoy the benefits of multi-party, multi-location, full collaboration and web conferencing without paying for hosted services. Your Assistant and the associated collaboration module delivers all the features you want and need to maximise performance and minimise cost.
Your Assistant Lite & Your Assistant Lite Softphone
Your Assistant Lite is a low cost version of Your Assistant offering a subset of Your Assistant functionality, including server-based call logging, screen pops for incoming calls, Microsoft Outlook integration and much more.
Your Assistant Lite is aimed at telephony users that have a need for a simple but intuitive PC-based interface to enhance the functionality of their Mitel IP Phone. Of course, Your Assistant Lite users always have the option to upgrade to the many productivity-enhancing features and expanded applications of the complete Your Assistant portfolio.
Your Assistant Lite Softphone
Mitel Your Assistant Lite Softphone combines the flexibility and power of a softphone with a wide range of enhanced business communications features. These features include drag-and-drop call handling, local call recording, automatic call history and times, as well as integration with Microsoft Outlook and Lotus Notes, all managed with speed and ease, directly from the user's desktop.
Using the Mitel 3300 IP Communications Platform (ICP), Your Assistant Lite Softphone improves communications while leveraging the enterprise's existing IP infrastructure and communications applications. Your Assistant Lite Softphone is an advanced productivity tool that combines a cost effective mobility solution with a range of productivity enhancing features.
The Mitel Live Business Gateway enables enterprises to implement IP-based solutions through a smooth, intelligent evolution. Working in conjunction with Microsoft Office Live Communications Server, a SIP-based presence and collaboration server, the Mitel / Microsoft partnership delivers advanced applications for global communication and collaboration.
The Live Business Gateway provides telephony enablement to Microsoft Office Live Communications Server 2005. As part of the Mitel Applications and Services Gateway family which allows for enterprises to implement IP based solutions, through a smooth, intelligent evolution, the Live Business Gateway integrates the Microsoft Office Live Communications Server and Mitel applications. This integration provides access to key business resources in the moment they are needed, resulting in faster decision making and issue resolution.
Telephony Enablement and Multi-Party Conferencing
Microsoft Office Communicator users can use the call feature to initiate calls from their Mitel desk phone to any other internal or external telephone number. Users also have the ability to set up an ad-hoc eight-party audio conference call, via the internal conference bridge within the Applications and Services Gateway. Participants are simply added from Office Communicator.
Presence and Availability
Office Communicator users are able to see an indication of the status of other users on the network, including their telephony status. If a colleague is busy on a call, they can be "tagged," meaning that when the call is completed, a notification is provided to indicate their availability.
Extension of Mitel Applications
The Live Business Gateway extends Mitel's rich telephony applications suite to the Microsoft Office Live Communications Server users leveraging presence and availability from the Office Communicator interface.
Integration with Microsoft Outlook and Office Suite
Missed calls are flagged in the user's Microsoft Outlook inbox. A user's status can be seen within Outlook or the Microsoft Office suite. Calls can be established directly from these applications via a mouse click.
Through the provision of advanced Mitel telephony applications to the Microsoft Office Live Communications Server, the Mitel / Microsoft partnership enables better access to information and people, simply and easily, right from the desktop.
